Terms

Term and Conditions

  1. Main season bookings are from Saturday to Saturday or Friday to Friday as stated in the cottage description. Out of season we are happy to arrange short breaks and can be flexible about start days
  2. In light of the Covid-19 pandemic, we have revised our booking system to reflect the uncertainty of the current situation and to reassure our guests of a flexible approach to payments. As a result, a deposit of just £100 will be required to confirm your booking, and the balance will be due a week before you arrive, regardless of how long before travelling your booking was made. Bank transfer is preferred and details of the account to which payments can be made will be sent by email or text. Payment by PayPal is also possible if credit card payment is preferred, but a small fee of 2% will be applicable to cover costs If the balance is not paid, we reserve the right to cancel your booking. Bookings made less than two months before the beginning of your holiday must be paid for in full. Provisional bookings will be held for 4 days after the reservation has been made
  3. We reserve the right to cancel any booking if necessary. In the unlikely event that we must cancel a booking, we will provide as much notice as possible and will issue a full refund of any money received
  4. We strongly recommend that you take out cancellation insurance. If you need to cancel your holiday, you should notify us as soon as you are aware of the circumstances leading to the cancellation. If there is a valid reason for cancellation not less than 10 weeks before your start date, we will at our discretion retain your deposit only. Please note that disinclination to travel or a wish to change your destination are not valid reasons and will leave you responsible for payment of your holiday in full. Any cancellations notified later than this will leave you liable for the full balance. We will of course endeavour to re-let the property at this short notice which may require offering discounts. Any monies we receive from a new letting we may, at our discretion, use to reimburse some of the monies you have paid us. Any cancellations should be notified to us by email or in writing by first class post. Please note – these terms do not relate to changes in bookings necessitated by Government advice concerning the Covid-19 pandemic. If bookings need to be cancelled because of further lockdown measures, a full refund will be offered or a transfer to a later date
  5. We ask that the person making the booking be resident in the cottage at all times – no transfer of your booking is allowed without prior consultation
  6. Any complaint during your stay must be notified immediately to give us the opportunity to rectify the situation. We will not be held responsible for any complaint not notified during the period of your holiday
  7. Please tell us of any damage or breakages. We will not charge for accidental damage of a minor nature, but we would appreciate being notified in order that we can repair or replace the damaged item for future guests
  8. You will be liable for payment to repair or replace items seriously damaged by any of your party or pets during your stay
  9. We accept no liability for any accident, injury, loss or damage experienced by any guest, visitor, vehicle or their belongings, however caused
  10. Please do not exceed the number of guests stated. We retain the right to ask any unauthorised guest to leave
  11. Dogs are welcome at Kerswell Farm. Please let us know when booking if you are bringing dogs with you. Cats are not permitted. Dogs are not allowed on beds or furniture or left unattended in the cottage at any time. Please pick up after your dog on mown paths and in the garden
  12. Please leave the cottage clean and tidy on departure
  13. Your booking begins on 4.00pm on the arrival date and ends at 10.00am on the departure date. We take pride in preparing the cottage to a high standard for your stay, and this takes time. Departure time may be flexible if there are no guests arriving on the day of your departure

Please remember – if you should have to cancel your holiday you remain liable for the cost of your holiday, whatever the reason for cancellation. Cancellation insurance is therefore strongly recommended (refer to note 4)